They don't care because they know they'll get your money anyways. Why should they put the extra effort, they'll save a bundle AND be able to charge you more at the same time.
Competition is what we need.
Duncan
· 1 year ago
When I asked Rogers' customer service about the iPhone they said:
"Unfortunately, your request is out of my support boundaries. Please contact our Customer Service Center"
rogers is nuclear fucking fail
jules
· 1 year ago
Hrm. Great screenshots. And I'm still not convinced you talked with a real person. Same thing happened to me yesterday with a Vonage chat-bot. Evil wee buggers. And I'm sure they're not going to tell you anything of value until they're ready, of course :-)
Hemant Torsekar
· 1 year ago
Hahaha nice screen capture, Sean. I had a similar conversation with Elizabeth Hamilton :
me to Elizabeth Hamilton:
Dear Ms. Hamilton,
I am excited to hear that Rogers Wireless will be offering the iPhone 3G to Canadians on July 11th. This has been a product I have been watching quite carefully, and I look forward to purchasing it in a few weeks.
I was wondering when Rogers Wireless will be making a statement regarding the iPhone 3G price plan. I think that Rogers customers have been quite patient with this matter, having waited a considerable amount of time for the phone, even enduring several misstatements by Rogers executives regarding the availability of the device. I would love to see Rogers Wireless reach out to their customers and encourage their opinions regarding the iPhone price plan. I would urge the organization to take some leadership on providing relevant information regarding this device in a timely fashion. It is disappointing that Rogers has no information regarding the price plan at this point, as it remains the linch pin to getting this product in customers' hands.
I look forward to your response, Ms. Hamilton. Congratulations on securing an amazing product!
Yours truly, Hemant Rogers Customer
Elizabeth Hamilton to Hemant
Hemant, I appreciate your enthusiasm for the device and we are thrilled to be able to offer it to Canadians starting July 11. One point of information: this device has not been something Canadians have been awaiting for years - it is the brand new, as yet unavailable anywhere 3G. iPhone. I do however appreciate the importance of knowing the price plan and that information will be available soon. Regards, Liz ------------------------------------------------------------------ Sent from my BlackBerry device on the Rogers Wireless Network
All Comments
Competition is what we need.
"Unfortunately, your request is out of my support boundaries. Please contact our Customer Service Center"
rogers is nuclear fucking fail
Evil wee buggers. And I'm sure they're not going to tell you anything of value until they're ready, of course
:-)
me to Elizabeth Hamilton:
Dear Ms. Hamilton,
I am excited to hear that Rogers Wireless will be offering the iPhone 3G to Canadians on July 11th. This has been a product I have been watching quite carefully, and I look forward to purchasing it in a few weeks.
I was wondering when Rogers Wireless will be making a statement regarding the iPhone 3G price plan. I think that Rogers customers have been quite patient with this matter, having waited a considerable amount of time for the phone, even enduring several misstatements by Rogers executives regarding the availability of the device. I would love to see Rogers Wireless reach out to their customers and encourage their opinions regarding the iPhone price plan. I would urge the organization to take some leadership on providing relevant information regarding this device in a timely fashion. It is disappointing that Rogers has no information regarding the price plan at this point, as it remains the linch pin to getting this product in customers' hands.
I look forward to your response, Ms. Hamilton. Congratulations on securing an amazing product!
Yours truly,
Hemant
Rogers Customer
Elizabeth Hamilton to Hemant
Hemant,
I appreciate your enthusiasm for the device and we are thrilled to be able to offer it to Canadians starting July 11. One point of information: this device has not been something Canadians have been awaiting for years - it is the brand new, as yet unavailable anywhere 3G. iPhone. I do however appreciate the importance of knowing the price plan and that information will be available soon.
Regards, Liz
------------------------------------------------------------------
Sent from my BlackBerry device on the Rogers Wireless Network